Privacy Policy

1. Introduction

Lightning Leads ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website, mobile applications (iOS and Android), and related services (collectively, the "Services").

2. Information We Collect

We collect information in various ways, including:

• Account Information: Name, email address, phone number, company name, and billing address when you create an account.
• Location Data: With your permission, we collect precise GPS location data to provide location-based lead information, route optimization, and territory management. Location is only collected while the app is in use.
• Usage Data: Information about how you interact with our Services, including features used, duration of use, and performance metrics.
• Device Information: Device type, operating system version, unique device identifiers (e.g., IDFA, Android Advertising ID), and mobile network information.
• Payment Information: Credit card and billing information processed securely through Stripe, our third-party payment processor.
• Push Notification Tokens: If you enable push notifications, we collect device tokens to send you alerts about new leads and updates.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To display leads on a map based on your location and assigned territories
• To optimize driving routes between lead locations
• To process transactions and send related information
• To send push notifications about new leads (with your consent)
• To detect and prevent fraudulent transactions and other illegal activities
• To respond to your inquiries and provide customer support
• To analyze usage patterns and improve user experience
• To comply with legal obligations

4. Third-Party Services

Our mobile applications use the following third-party services:

• Google Maps: For displaying leads on maps and providing navigation. Subject to Google's Privacy Policy.
• Firebase (Google): For crash reporting (Crashlytics), analytics, and push notifications. Subject to Firebase Privacy Policy.
• Stripe: For payment processing. Subject to Stripe's Privacy Policy.

5. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our Services (e.g., cloud hosting, payment processors, analytics providers).
• Your Employer/Company: If you use Lightning Leads through a company account, your employer may have access to your activity data.
• Legal Requirements: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may retain certain information for up to 3 years after account deletion for legal compliance, fraud prevention, and analytics purposes. You may request deletion of your data at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL)
• Secure API authentication
• Regular security audits
• Access controls and monitoring

However, no transmission over the Internet or electronic storage method is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights:

• The right to access your personal information
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt-out of promotional communications
• The right to data portability
• The right to withdraw consent for location tracking

To exercise these rights, contact us at the email below or adjust settings within the app.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your data, and the right to opt-out of the sale of your personal information. We do not sell your personal information.

11. Cookies and Tracking Technologies

Our Services may use cookies, web beacons, and similar tracking technologies to enhance your experience, understand usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through a prominent notice on our Services. The "Last Updated" date at the top indicates when this policy was last revised.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or to exercise your data rights, please contact us at:

Email: [email protected]
Company: Lightning Leads LLC
Location: Wilmington, NC