Lightning Leads Support

Get Back To Working Your Territory

Find help for app setup, routes and territories, your account, billing, or a Personal AI connection.

support@lightning-leads.com

Choose A Support Topic

App help

Features and setup

Learn about leads, statuses, appointments, follow-ups, and daily field workflows.

Field work

Routes and territories

Get help organizing an area and building a practical route.

Personal AI

Connector overview

Review supported connection paths, capabilities, and safety controls.

Account

Billing or login help

Send the support team an account, access, purchase, or subscription question.

Personal AI connector help

Connect Or Reconnect Safely

Provider menus and eligibility can change. Always begin from the connection instructions inside Lightning Leads so the app can show the correct path for the provider you selected.

Review connection availability →
  1. 1.

    Update and sign in. Use the current Lightning Leads app and confirm you are signed into the correct account.

  2. 2.

    Open the connector screen. Go to Profile → AI Coach & Personal AI → Connect Personal AI.

  3. 3.

    Choose your provider. Follow the setup shown for ChatGPT/Codex, Claude, or Grok only where that provider supports the connection.

  4. 4.

    Test with a read request. Ask the AI to explain route planning or show your onboarding progress before requesting a write action.

  5. 5.

    Reconnect if needed. Remove the provider connection, revoke or replace the Lightning Leads connection, and complete setup again.

What To Include In A Support Request

Enough context helps us troubleshoot without asking you to share sensitive credentials.

  • • The device type and app version
  • • The AI provider and product surface you used
  • • The approximate time the issue occurred
  • • The exact error message, with private customer details removed
  • • Whether the issue affected a read request or a confirmed action

Do not send secrets. Never include passwords, payment information, API keys, OAuth codes, connector credentials, or full private lead records in email or a support form.

Email Support Use Contact Form

Privacy, Security, And Data Controls

Personal AI connector privacy

See which data can be used, why it is used, who receives it, and how to revoke access.

Trust and security

Review Lightning Leads security and compliance information.

Request data deletion

Find account and personal-data deletion instructions.

Terms of Service

Review the terms that apply to Lightning Leads services.